1- When will my order arrive?

Your order will be processed within 24 hours after payment confirmation, Shipping typically takes 8 to 10 business days, depending on the customer’s geographic location. Please note that we ship from multiple warehouses based on your location.

2- What is the delivery cost?

Free express shipping to all countries worldwide.

3- What is the return policy?

To accept your return, we require adherence to the following conditions:

• Products must be in their original condition.
• The product(s) must not be opened.
• The product(s) should not have been used in any way and must be returned in their original packaging.
• All returns must include the order packing slip or return invoice clearly indicating the items being returned. Failure to properly fill out this invoice may result in delays in processing your return.
• We are not responsible for any returned parcels that may be lost or stolen during transit. Please retain proof of shipment and/or return tracking number when resending returns.
• Returns will be processed within 8-14 business days after the product(s) are delivered to us.
• Unfortunately, we cannot accept any returns that do not meet the above conditions.

4- How can I return my order

To start the return process, you can contact us at contact@catrixa.com.

Note: Use the same email address you used to place the order.
Note: We do not provide prepaid return labels, you are responsible for covering return shipping costs.

To maintain the quality and style of your clothing for longer, we recommend washing them in cold water on a gentle cycle. Avoid using tumble dryers; instead, let your clothes air dry to preserve their vibrant colors and unique design.